What will you do?
- Establish a new standard operational model Leasing properties, including timeline of execution.
- Develop and implement a monthly operational performance and audit system.
- Drive measurable improvements in guest experience, service excellence, and profitability.
- Reduce operational inefficiencies and elevate overall performance across properties.
Key Requirements:
1. Professional Experience
- Minimum 5–10 years of experience in hotel operations, preferably with exposure to managing multiple properties simultaneously.
- Demonstrated track record of improving operational performance, including occupancy, guest satisfaction scores, GOP margins, RevPAR, and cost efficiency.
- Experience leading turnaround or operational transformation initiatives is highly preferred.
2. Leadership & People Management
- Proven ability to lead and develop multi-layer operational teams, including Area Managers, Property Managers, and on-ground supervisors.
- Strong capability in performance management, coaching, and building high-performing operational culture.
- Effective at managing both strategic oversight and hands-on field execution when necessary.
3. Operational Excellence
- Advanced expertise in establishing, standardizing, and implementing SOPs across hotel operations (front office, housekeeping, engineering, F&B, safety, and service quality).
- Skilled in identifying operational gaps and driving corrective and preventive actions to ensure service consistency across all properties.
- Ability to design and roll out training and capability-building programs to upskill hotel teams.
4. Analytical & Business Competencies
- Strong data-driven decision-making mindset with the ability to interpret operational reports and translate insights into actions.
- Experience in budget monitoring and P&L responsibility is advantageous.
- Excellent stakeholder management across internal departments including Leasing, Product, Finance, Sales, and Customer Operations.
5. Personal Attributes
- Agile, resilient, and capable of working under high-growth and high-pressure environments.
Strong sense of ownership, accountability, and operational discipline.
- Excellent communication and interpersonal skills.
